.sama-support-app{--sama-red:#e10600;--sama-dark:#050524;--sama-white:#fff;--sama-soft:#f7f8fb;--sama-border:#e7e8ef;font-family:inherit;max-width:1120px;margin:28px auto;color:#111827}.sama-support-app *{box-sizing:border-box}.sama-support-hero{display:flex;justify-content:space-between;gap:18px;align-items:center;background:linear-gradient(135deg,var(--sama-dark),#0b0b21 58%,var(--sama-red));color:#fff;border-radius:28px;padding:32px;margin-bottom:18px;box-shadow:0 22px 60px rgba(5,5,36,.22);overflow:hidden}.sama-kicker{display:inline-flex;background:var(--sama-red);border-radius:999px;padding:6px 12px;font-size:13px;font-weight:800;margin-bottom:12px}.sama-support-hero h2{margin:0 0 10px;font-size:34px;color:#fff}.sama-support-hero p{margin:0;color:rgba(255,255,255,.9);font-size:16px;line-height:1.9}.sama-hero-mail{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;background:#fff;color:var(--sama-dark);border-radius:999px;padding:12px 16px;text-decoration:none;font-weight:900}.sama-support-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:18px;align-items:start}.sama-ticket-form,.sama-my-tickets,.sama-support-side{background:#fff;border:1px solid var(--sama-border);border-radius:24px;padding:24px;box-shadow:0 16px 42px rgba(15,23,42,.08)}.sama-form-head h3,.sama-my-tickets h3,.sama-support-side h3{margin:0 0 6px;color:var(--sama-dark);font-size:22px}.sama-form-head p{margin:0 0 16px;color:#6b7280}.sama-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.sama-ticket-form p{margin:0 0 15px}.sama-ticket-form label{display:block;font-weight:850;margin-bottom:8px;color:#111827}.sama-ticket-form input,.sama-ticket-form select,.sama-ticket-form textarea{width:100%;border:1px solid #d9dce7;border-radius:16px;padding:13px 14px;background:#fbfbff;font:inherit;color:#111827;outline:none;transition:.18s}.sama-ticket-form input:focus,.sama-ticket-form select:focus,.sama-ticket-form textarea:focus{border-color:var(--sama-red);box-shadow:0 0 0 4px rgba(225,6,0,.1)}.sama-ticket-form button,.sama-rating button{background:var(--sama-red);color:#fff;border:0;border-radius:16px;padding:14px 28px;font-weight:900;cursor:pointer;box-shadow:0 12px 28px rgba(225,6,0,.22)}.sama-support-side{position:sticky;top:18px;background:linear-gradient(180deg,#fff,#f8f8fb)}.sama-support-side ul{margin:12px 0 18px;padding:0 20px;color:#374151;line-height:2}.sama-side-contact{border-radius:18px;background:var(--sama-dark);padding:16px;display:grid;gap:8px}.sama-side-contact span{display:block;color:#fff;font-size:13px}.sama-side-contact a{color:#fff;font-weight:900;text-decoration:none}.sama-alert{padding:15px 18px;border-radius:16px;margin:16px 0;font-weight:800}.sama-alert.success{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.sama-alert.error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.sama-section-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.sama-section-title span{font-size:13px;color:#fff;background:var(--sama-dark);border-radius:999px;padding:6px 10px}.sama-empty{background:#f9fafb;border:1px dashed #d1d5db;padding:14px;border-radius:16px}.sama-ticket-list{display:grid;gap:13px}.sama-ticket-card{border:1px solid var(--sama-border);border-radius:18px;padding:17px;background:#fbfbff}.sama-ticket-head{display:flex;justify-content:space-between;gap:12px;align-items:center}.sama-ticket-head strong{color:#111827}.sama-ticket-head span{background:var(--sama-red);color:#fff;border-radius:999px;padding:6px 11px;font-size:12px;font-weight:900}.sama-ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin:9px 0}.sama-ticket-meta span{background:#fff;border:1px solid #ececf5;border-radius:999px;padding:4px 9px;font-size:12px;color:#4b5563}.sama-reply{background:#fff;border-right:4px solid var(--sama-red);border-radius:16px;padding:14px;margin-top:13px}.sama-reply strong{display:block;margin-bottom:6px;color:var(--sama-dark)}.sama-products-box{margin:18px 0;padding:16px;border:1px solid rgba(5,5,36,.12);border-radius:18px;background:#f7f8fb}.sama-products-box>span{display:block;font-weight:800;margin-bottom:10px;color:#050524}.sama-products-box div{display:flex;flex-wrap:wrap;gap:8px}.sama-products-box em{font-style:normal;font-size:12px;padding:7px 10px;border-radius:999px;background:#fff;border:1px solid rgba(5,5,36,.08);color:#30364d}.sama-field-help{display:block;margin-top:7px;color:#6b7280;font-size:12px;line-height:1.6}.sama-ticket-form input[type=file]{padding:11px;background:#fff;border-style:dashed}.sama-screenshot-link{display:inline-flex;margin:8px 6px 0 0;background:#fff;color:var(--sama-dark);border:1px solid #dadde7;border-radius:999px;padding:7px 12px;text-decoration:none;font-weight:900;font-size:13px}.sama-files,.sama-timeline,.sama-rating,.sama-rating-done{margin-top:12px;border-radius:16px;background:#fff;border:1px solid #ececf5;padding:12px}.sama-files strong,.sama-timeline strong{display:block;margin-bottom:6px;color:var(--sama-dark)}.sama-timeline span{display:block;font-size:12px;color:#6b7280;margin-top:4px}.sama-rating{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.sama-rating select{width:auto;border:1px solid #d9dce7;border-radius:12px;padding:10px}.sama-rating button{padding:10px 15px}.sama-rating-done{color:#065f46;font-weight:800}@media(max-width:860px){.sama-support-hero,.sama-section-title{display:block}.sama-hero-mail{margin-top:16px}.sama-support-layout{grid-template-columns:1fr}.sama-support-side{position:static}.sama-grid{grid-template-columns:1fr}.sama-support-hero h2{font-size:28px}.sama-ticket-head{display:block}.sama-ticket-head span{display:inline-flex;margin-top:8px}}
.sama-customer-replies{margin-top:12px;border-radius:16px;background:#fff;border:1px solid #ececf5;padding:12px}.sama-customer-replies strong{display:block;margin-bottom:8px;color:var(--sama-dark)}.sama-customer-replies div{border-top:1px solid #f0f1f6;padding-top:8px;margin-top:8px}.sama-customer-replies small{color:#6b7280}.sama-customer-replies p{margin:5px 0 0}.sama-customer-reply-form{margin-top:12px;border-radius:16px;background:#fff;border:1px solid #ececf5;padding:12px;display:grid;gap:9px}.sama-customer-reply-form label{font-weight:900;color:var(--sama-dark)}.sama-customer-reply-form textarea{width:100%;border:1px solid #d9dce7;border-radius:14px;padding:12px;background:#fbfbff;font:inherit}.sama-customer-reply-form button{justify-self:start;background:var(--sama-dark);color:#fff;border:0;border-radius:14px;padding:11px 18px;font-weight:900;cursor:pointer}.sama-customer-reply-form small{color:#6b7280}

.sama-conversation{margin-top:16px;padding:14px;border:1px solid #eef0f6;border-radius:18px;background:#fff}
.sama-conversation>strong{display:block;margin-bottom:10px;color:#050524}
.sama-chat{padding:12px 14px;border-radius:16px;margin:10px 0;border:1px solid #edf0f5;background:#fafafa}
.sama-chat.admin{background:#f7f4ff;border-color:#e6ddff}
.sama-chat.customer{background:#fff8f8;border-color:#ffe1e1}
.sama-chat small{display:block;margin-bottom:6px;color:#667085;font-weight:700}
.sama-chat div{line-height:1.8;color:#111827}
.sama-sync-message { margin: 14px 0; min-height: 0; border-radius: 14px; font-weight: 800; }
.sama-sync-message.info, .sama-sync-message.success, .sama-sync-message.error { padding: 12px 14px; }
.sama-sync-message.info { background: rgba(5,5,36,.08); color: #050524; }
.sama-sync-message.success { background: rgba(21,128,61,.10); color: #166534; }
.sama-sync-message.error { background: rgba(225,6,0,.10); color: #E10600; }

/* v1.9.0 — SLA customer badge */
.sama-sla-pill{display:inline-flex;align-items:center;padding:4px 9px;border-radius:999px;font-weight:800;font-size:12px;background:#eef2ff;color:#050524;border:1px solid #dbe4ff}
.sama-sla-pill.ok,.sama-sla-pill.met{background:#ecfdf3;color:#027a48;border-color:#abefc6}.sama-sla-pill.warning{background:#fffaeb;color:#b54708;border-color:#fedf89}.sama-sla-pill.danger,.sama-sla-pill.breached{background:#fef3f2;color:#b42318;border-color:#fecdca}

/* v2.0.0 Customer Portal */
.sama-support-portal{--sama-red:#e10600;--sama-dark:#050524;--sama-muted:#6b7280;--sama-border:#e8e8ef;--sama-bg:#f7f8fb;font-family:inherit;color:var(--sama-dark);max-width:1180px;margin:24px auto;padding:0 14px}.sama-portal-hero,.sama-support-hero{background:linear-gradient(135deg,#050524,#121242);border-radius:24px;color:#fff;padding:28px;display:flex;align-items:center;justify-content:space-between;gap:18px;box-shadow:0 20px 45px rgba(5,5,36,.18)}.sama-portal-hero h2,.sama-support-hero h2{font-size:34px;margin:8px 0}.sama-kicker{display:inline-block;background:#e10600;color:#fff;border-radius:999px;padding:5px 12px;font-size:13px}.sama-hero-mail{color:#fff;text-decoration:none;border:1px solid rgba(255,255,255,.35);padding:10px 14px;border-radius:999px}.sama-alert{margin:16px 0;padding:13px 16px;border-radius:14px;font-weight:700}.sama-alert.success{background:#e9f8ef;color:#116b35}.sama-alert.error{background:#fff0f0;color:#b42318}.sama-portal-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:18px 0}.sama-portal-tabs a{padding:10px 15px;border:1px solid var(--sama-border);border-radius:999px;text-decoration:none;color:var(--sama-dark);background:#fff;font-weight:700}.sama-portal-tabs a.active{background:var(--sama-red);border-color:var(--sama-red);color:#fff}.sama-stat-grid{display:grid;grid-template-columns:repeat(5,minmax(120px,1fr));gap:12px;margin:16px 0}.sama-stat-card,.sama-portal-panel,.sama-ticket-view,.sama-ticket-form,.sama-login-box{background:#fff;border:1px solid var(--sama-border);border-radius:22px;padding:20px;box-shadow:0 10px 26px rgba(5,5,36,.06)}.sama-stat-card strong{display:block;font-size:30px;color:var(--sama-red)}.sama-stat-card span{color:var(--sama-muted);font-weight:700}.sama-section-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px}.sama-button,.sama-ticket-form button,.sama-reply-form button,.sama-rating button,.sama-profile-form button{background:var(--sama-red);color:#fff;border:0;border-radius:14px;padding:12px 18px;font-weight:800;cursor:pointer;text-decoration:none;display:inline-block}.sama-table-wrap{overflow:auto}.sama-portal-table{width:100%;border-collapse:separate;border-spacing:0 8px}.sama-portal-table th{text-align:right;color:var(--sama-muted);font-size:13px}.sama-portal-table td{background:#fafafa;border-top:1px solid var(--sama-border);border-bottom:1px solid var(--sama-border);padding:12px}.sama-portal-table td:first-child{border-right:1px solid var(--sama-border);border-radius:0 14px 14px 0}.sama-portal-table td:last-child{border-left:1px solid var(--sama-border);border-radius:14px 0 0 14px}.sama-status-badge{display:inline-flex;padding:5px 10px;border-radius:999px;font-size:12px;font-weight:800;background:#eef2ff;color:#27337a}.sama-status-badge.sama_closed{background:#e9f8ef;color:#116b35}.sama-status-badge.sama_customer_replied{background:#fff0f0;color:#b42318}.sama-status-badge.sama_answered{background:#fff7e6;color:#995f00}.sama-small-link{color:var(--sama-red);font-weight:800;text-decoration:none}.sama-ticket-search{width:100%;border:1px solid var(--sama-border);border-radius:14px;padding:12px;margin:0 0 12px}.sama-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.sama-ticket-form label,.sama-reply-form label,.sama-profile-form label,.sama-rating label{display:block;font-weight:800;margin-bottom:7px}.sama-ticket-form input,.sama-ticket-form select,.sama-ticket-form textarea,.sama-reply-form textarea,.sama-profile-form input,.sama-rating select{width:100%;box-sizing:border-box;border:1px solid var(--sama-border);border-radius:14px;padding:12px;background:#fff}.sama-field-help{display:block;color:var(--sama-muted);margin-top:6px}.sama-empty{background:#fafafa;border:1px dashed var(--sama-border);border-radius:16px;padding:22px;text-align:center;color:var(--sama-muted)}.sama-back-link{display:inline-block;margin-bottom:14px;color:var(--sama-red);font-weight:800;text-decoration:none}.sama-ticket-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;border-bottom:1px solid var(--sama-border);padding-bottom:14px;margin-bottom:14px}.sama-ticket-header h3{margin:6px 0;font-size:26px}.sama-sla-card{display:flex;gap:12px;align-items:center;justify-content:space-between;border-radius:16px;padding:12px 14px;background:#eef8f0;color:#116b35;margin-bottom:16px}.sama-sla-card.warning{background:#fff7e6;color:#995f00}.sama-sla-card.danger,.sama-sla-card.breached{background:#fff0f0;color:#b42318}.sama-conversation{display:flex;flex-direction:column;gap:12px}.sama-message{max-width:78%;border-radius:18px;padding:14px;border:1px solid var(--sama-border)}.sama-message.customer{align-self:flex-end;background:#fff8f8}.sama-message.agent{align-self:flex-start;background:#f4f6fb}.sama-message b,.sama-message small{display:block}.sama-message small{color:var(--sama-muted);font-size:12px;margin:4px 0 8px}.sama-attachments{display:flex;flex-wrap:wrap;gap:8px;border-top:1px solid var(--sama-border);padding-top:12px}.sama-attachments strong{width:100%}.sama-attachments a{background:#f7f7fb;border:1px solid var(--sama-border);border-radius:999px;padding:7px 10px;text-decoration:none}.sama-reply-form,.sama-rating{margin-top:16px}.sama-kb-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.sama-kb-grid article{border:1px solid var(--sama-border);border-radius:18px;padding:16px;background:#fafafa}.sama-rating-done{margin-top:16px;background:#e9f8ef;color:#116b35;border-radius:14px;padding:12px;font-weight:800}.sama-sync-message{margin:12px 0;color:var(--sama-muted)}@media(max-width:760px){.sama-portal-hero,.sama-support-hero,.sama-ticket-header{display:block}.sama-stat-grid,.sama-grid,.sama-kb-grid{grid-template-columns:1fr}.sama-message{max-width:100%}.sama-hero-mail{display:inline-block;margin-top:12px}.sama-portal-table{min-width:760px}}

/* SAMA Support v2.1.0 — Knowledge Base Pro */
.sama-kb-search{display:grid;grid-template-columns:1fr 220px auto;gap:10px;margin:18px 0}.sama-kb-search input,.sama-kb-search select{width:100%;padding:12px;border:1px solid #e5e7eb;border-radius:12px}.sama-kb-search button{border:0;border-radius:12px;padding:12px 18px;background:#e10600;color:#fff;font-weight:700}.sama-kb-pro .sama-kb-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}.sama-kb-card{background:#fff;border:1px solid #edf0f5;border-radius:18px;padding:18px;box-shadow:0 8px 22px rgba(5,5,36,.06)}.sama-kb-card span{display:inline-flex;background:#f3f4f6;border-radius:999px;padding:5px 10px;font-size:12px;color:#050524}.sama-kb-card h4{margin:12px 0 8px}.sama-kb-card h4 a{text-decoration:none;color:#050524}.sama-kb-card p{color:#475569;margin:0 0 12px}.sama-kb-article .sama-kb-meta{color:#64748b;margin:8px 0 18px}.sama-kb-content{line-height:1.9;color:#111827}.sama-kb-helpful{margin-top:18px;padding:14px;border-radius:14px;background:#f8fafc}.sama-kb-suggestions{background:#fbfdff;border:1px dashed #cbd5e1;border-radius:16px;padding:14px;margin:-6px 0 14px}.sama-kb-suggestions>strong{display:block;margin-bottom:8px;color:#050524}.sama-kb-suggestion-list{display:grid;gap:8px;color:#64748b}.sama-kb-suggestion-item{display:block;text-decoration:none;background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:10px}.sama-kb-suggestion-item strong{display:block;color:#050524}.sama-kb-suggestion-item small{display:block;color:#64748b;margin-top:4px}.sama-muted{color:#64748b}@media(max-width:720px){.sama-kb-search{grid-template-columns:1fr}.sama-kb-pro .sama-kb-grid{grid-template-columns:1fr}}

/* v2.1.4 — Customer Portal Header Color Fix */
.sama-support-portal .sama-portal-hero{
  background:linear-gradient(135deg,#050524 0%,#070735 58%,#e10600 140%) !important;
  color:#ffffff !important;
  border:1px solid rgba(255,255,255,.08) !important;
  box-shadow:0 24px 60px rgba(5,5,36,.24) !important;
}
.sama-support-portal .sama-portal-hero h1,
.sama-support-portal .sama-portal-hero h2,
.sama-support-portal .sama-portal-hero h3,
.sama-support-portal .sama-portal-hero p,
.sama-support-portal .sama-portal-hero span,
.sama-support-portal .sama-portal-hero strong{
  color:#ffffff !important;
}
.sama-support-portal .sama-portal-hero p{
  color:rgba(255,255,255,.88) !important;
}
.sama-support-portal .sama-portal-hero .sama-kicker{
  background:#e10600 !important;
  color:#ffffff !important;
  border:1px solid rgba(255,255,255,.18) !important;
  box-shadow:0 10px 24px rgba(225,6,0,.26) !important;
}
.sama-support-portal .sama-portal-hero .sama-hero-mail,
.sama-support-portal .sama-portal-hero a.sama-hero-mail{
  background:#ffffff !important;
  color:#050524 !important;
  border:1px solid rgba(255,255,255,.92) !important;
  box-shadow:0 12px 28px rgba(0,0,0,.14) !important;
  font-weight:900 !important;
}
.sama-support-portal .sama-portal-hero .sama-hero-mail:hover,
.sama-support-portal .sama-portal-hero a.sama-hero-mail:hover{
  background:#e10600 !important;
  color:#ffffff !important;
  border-color:#e10600 !important;
}
.sama-support-portal .sama-portal-tabs{
  background:#ffffff !important;
  border:1px solid #e8e8ef !important;
  border-radius:22px !important;
  padding:10px !important;
  box-shadow:0 12px 28px rgba(5,5,36,.06) !important;
}
.sama-support-portal .sama-portal-tabs a{
  color:#050524 !important;
  background:#f7f8fb !important;
  border-color:#e8e8ef !important;
}
.sama-support-portal .sama-portal-tabs a.active,
.sama-support-portal .sama-portal-tabs a:hover{
  background:#e10600 !important;
  border-color:#e10600 !important;
  color:#ffffff !important;
}
@media(max-width:760px){
  .sama-support-portal .sama-portal-hero{padding:22px !important;border-radius:20px !important;}
  .sama-support-portal .sama-portal-hero h2{font-size:28px !important;line-height:1.35 !important;}
}
.sama-profile-live-message{margin:0 0 12px;padding:0;border-radius:14px;font-weight:800}.sama-profile-live-message.success{background:#e9f8ef;color:#116b35;padding:12px 14px}.sama-profile-live-message.error{background:#fff0f0;color:#b42318;padding:12px 14px}


/* v2.4.0 White Label Pro */
.sama-portal-hero{background:var(--sama-primary,#050524)!important;color:#fff!important}
.sama-portal-hero .sama-hero-mail,.sama-support-portal button,.sama-support-portal .sama-button{background:var(--sama-accent,#e10600)!important;color:#fff!important;border-color:var(--sama-accent,#e10600)!important}
.sama-portal-tabs a.active{background:var(--sama-accent,#e10600)!important;color:#fff!important}
.sama-portal-logo{max-height:54px;max-width:180px;display:block;margin-bottom:10px;border-radius:10px;background:#fff;padding:6px}
.sama-powered-by{text-align:center;color:#64748b;font-size:12px;margin:18px 0 4px}

/* v2.7.0 Customer Satisfaction Pro */
.sama-rating-pro{display:block}.sama-rating-pro h4{margin:0 0 12px;color:var(--sama-dark)}.sama-rating-grid{display:grid;grid-template-columns:repeat(2,minmax(180px,1fr));gap:12px}.sama-rating-pro p{margin:0 0 12px}.sama-rating-pro textarea{width:100%;box-sizing:border-box;border:1px solid var(--sama-border);border-radius:14px;padding:12px;background:#fff}.sama-rating-pro select{width:100%}@media(max-width:760px){.sama-rating-grid{grid-template-columns:1fr}}


/* v3.3.0 Live Chat */
.sama-live-chat-widget{max-width:380px;border:1px solid #e5e7eb;border-radius:18px;overflow:hidden;background:#fff;box-shadow:0 16px 40px rgba(5,5,36,.12);font-family:inherit;direction:rtl}
.sama-live-chat-header{background:#050524;color:#fff;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.sama-live-chat-body{padding:16px}.sama-live-chat-body input,.sama-live-chat-body textarea{width:100%;box-sizing:border-box;margin:0 0 10px;padding:10px;border:1px solid #d7dce5;border-radius:12px}.sama-live-chat-body button{background:#e10600;color:#fff;border:0;border-radius:12px;padding:10px 16px;cursor:pointer}.sama-live-chat-messages{max-height:280px;overflow:auto;margin:10px 0}.sama-chat-bubble{padding:10px 12px;border-radius:14px;margin:8px 0;background:#f3f4f6}.sama-chat-bubble.agent{background:#eef2ff}.sama-chat-bubble small{display:block;opacity:.75;margin-bottom:4px}.sama-chat-bubble p{margin:0}.sama-live-chat-status{font-size:13px;color:#667085;margin-top:8px}